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Refund Policy

ReconNimble refund policy for Free, Pro and Team plans, duplicate payments, cancellations and billing support.

Contact: hello@reconnimble.com · Jurisdiction: Mumbai, Maharashtra, India

Free plan

The Free plan has no subscription charge. It may include ads, lower usage limits and shorter file retention. No refund applies to free usage.

Paid plans

When Pro or Team plans are enabled, paid subscriptions provide higher limits, ad-free usage where applicable, saved projects, exports or team features based on the selected plan.

Refund eligibility

Refunds may be considered for duplicate payments, payment captured but plan not activated, accidental renewal reported quickly, or a verified technical issue that prevents access to paid features and cannot be resolved within a reasonable time.

Non-refundable cases

Refunds may not be available for heavy usage already consumed, completed billing periods, misuse of the service, violation of terms, user-side data errors, or cases where exported reports were already generated and downloaded.

Cancellation and downgrade

Users may request cancellation or downgrade support by emailing hello@reconnimble.com from the registered email address. Access may continue until the end of the paid billing period unless otherwise required by law or plan terms.

Duplicate payment handling

If a duplicate payment occurs, email hello@reconnimble.com with registered email, payment date, amount and payment reference. Verified duplicate payments will be reviewed for reversal or adjustment.

Processing timeline

Refund reviews may take 5 to 10 working days after receiving complete details. Actual credit timelines depend on the payment provider and bank.

Jurisdiction

Refund disputes are subject to Mumbai, Maharashtra, India jurisdiction, subject to applicable law. This policy should be reviewed before full commercial launch.

This policy is written as launch-ready starter text for ReconNimble and should be reviewed by a qualified professional before large-scale commercial launch.