Refund and cancellation policy

Access periods and cancellation

The checkout shows the plan, price and access period before payment. Monthly and yearly purchases provide fixed-term access and do not renew automatically. You can stop using the service at any time. Cancelling use does not itself submit a refund request or erase account records.

Requesting a refund

Contact the address shown on our Contact page with your account email, order identifier and the reason for the request. Do not send card details or passwords. We review the transaction, the terms displayed when purchased, service access and applicable consumer rights before deciding. This policy does not exclude mandatory rights available under applicable law.

Duplicate, failed or pending payments

If a payment appears pending, check payment history and your provider record before retrying. Report a charge that has no corresponding access. We will verify the captured transaction and either correct access or arrange an appropriate refund. Verified duplicate captured charges for the same intended purchase are eligible for correction or refund of the duplicate amount.

Approved refunds

The application supports full refunds through the original payment provider. Approved refunds cancel the corresponding paid access. Provider and bank processing times vary; a submitted request is not proof that the money has reached the account. Support can check the recorded provider status. Partial refunds are handled individually by ReconNimble support.

Account records

Stopping paid access does not automatically delete saved records. Use the account privacy request process for deletion, subject to retention needed for payment records, security and applicable obligations. See Privacy and Terms for the wider service conditions.